We have tried to answer our most frequently asked questions here, but if you have a query that is not answered below, or would simply like to talk through your ideas and options, please contact us at firstname.lastname@example.org. We’d love to discuss how we can help you.
What size are your gift boxes?
What payment methods do you accept?
What is the lead time?
Two weeks lead time from delivery date is preferred. However, we pride ourselves on our ability to meet our clients’ requirements, so please contact us to discuss your timescales if your lead time is shorter
Can I cancel my order?
Can I change my order once it is placed?
Can you add my logo to my gift box and/or gift tag?
Yes, we can create specially branded gift boxes, gift tags and tissue paper for your gifts. Please contact us to discuss your requirements.
Can you add the recipients name to the gift box and/or gift tag?
Yes, we can personalise the gift boxes with the recipients name. Please contact us to discuss your requirements.
Do you have a minimum order size?
How are my gifts delivered?
Courier delivery to individual recipients is available priced at $15 per box.
What if my gifts arrive damaged?
Go Above and Beyond personally oversees delivery to one address as part of your order, but in the unlikely event that any gifts are damaged, please take a photo of the package(s) and send your images to email@example.com so we can organise a replacement.
Please note we are unable to offer a refund for damaged deliveries and offer a like for like replacement.
Covid-19 H&S procedures and delivery
As well as following the advice issued by the Australian and Victorian government health departments we are:
- thoroughly washing and sanitising hands before and after packing each gift box
- sanitising hands before and after pickups and customer deliveries
- keeping the correct social distance when delivering gifts and wearing face coverings as required.
- if preferred, gifts can be left at the front door of residential addresses or at the main entrance of commercial addresses.